Pedro88 Privacy Policy – Data Protection Malaysian Members

1. Introduction & Scope of This Privacy Policy

This Privacy Policy is published by Pedro88 ("we", "the platform", "Pedro88") and applies to all users, registered members, and visitors of pedro88.site. This document clearly and transparently explains how Pedro88 collects, processes, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Pedro88 takes member privacy very seriously. As an online entertainment platform operating exclusively for Malaysian players, we understand that your trust in us depends not only on the quality of our games and the convenience of depositing via Touch 'n Go eWallet, DuitNow, or FPX — but also on how we handle the sensitive information you entrust to us.

This policy applies to all personal data Pedro88 collects through its website, mobile app, customer support interactions, and all other official Pedro88 communication channels. It does not apply to third-party websites or services you may access via links within the Pedro88 platform.

2. Types of Personal Data Pedro88 Collects

Pedro88 only collects data that is strictly necessary to provide platform services to you. We do not collect excessive or irrelevant data. The following are the categories of data we collect:

Pedro88 does not collect sensitive data categories such as medical information, political views, religious beliefs, or biometric data unless specifically required by applicable Malaysian law. Should we need to collect sensitive data for any reason, you will be notified separately and asked to provide explicit consent.

3. How Pedro88 Collects Your Data

Pedro88 collects your personal data through several different methods, depending on how you interact with our platform:

• Account registration: When you register a Pedro88 account, you provide your name, phone number, email address, and password directly. This information forms the foundation of your account and is required to access the platform.
• Deposits and financial transactions: When you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u and CIMB Clicks), transaction details are automatically recorded, including the amount, payment method, date, and time.
• Gaming activity: Every interaction you have with games on Pedro88 — including slots, poker, virtual sports, e-sports, and live casino — is recorded in our systems to ensure accurate payouts, account management, and responsible gaming compliance.
• KYC verification: When you make a withdrawal above a certain threshold, or upon request by Pedro88's security team, you may be asked to submit identification documents such as your IC, passport, or other supporting documents.
• Automatic collection: Pedro88 automatically collects technical data via cookies, tracking pixels, and server logs when you access our platform. This includes IP addresses, device information, and usage patterns.
• Support communications: When you contact Pedro88's support team via live chat or email, records of those conversations are retained for service quality and complaint resolution purposes.

4. Purposes for Using Your Personal Data

Pedro88 uses your personal data only for legitimate, necessary purposes directly related to the provision of platform services. We never use your data for purposes you would not reasonably expect or that are not stated in this policy.

The primary purposes for which Pedro88 uses your personal data are as follows:

• Account management: Creating, verifying, and maintaining your Pedro88 account, including identity verification and the KYC process required for your financial security.
• Transaction processing: Securely and accurately processing your deposits and withdrawals via your chosen Malaysian payment method, and resolving any transaction disputes that may arise.
• Gaming services provision: Running all Pedro88 games fairly, ensuring win and loss records are accurate, and maintaining a game history that you can review at any time.
• Platform security: Detecting and preventing fraud, money laundering, multiple account registrations, and any activity that violates Pedro88's Terms and Conditions.
• Responsible gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support, and providing appropriate self-control tools.
• Service communications: Sending important account notifications, transaction updates, relevant promotions, and policy updates via email or in-platform messages.
• Legal compliance: Fulfilling reporting obligations to the relevant Malaysian authorities when required by law, including anti-money laundering (AML) requirements.
• Platform improvement: Analysing aggregated (not individual) usage patterns to improve the user experience, introduce new games, and enhance Pedro88's technical performance.

5. Sharing Data with Third Parties

Pedro88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. This is an unwavering commitment that will not be compromised.

However, there are specific circumstances in which Pedro88 may share your data with selected third parties, on a limited basis and for legitimate purposes:

• Payment providers: Required transaction information is shared with authorised payment gateways — such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX processing providers — solely for the purpose of processing your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Platform service providers: Pedro88 engages third-party providers for specific functions such as server hosting, platform analytics, and technical support services. They may only process your data in accordance with Pedro88's instructions and are not permitted to use your data for their own purposes.
• Legal authorities: Pedro88 may disclose your data to Malaysian authorities — such as the police, courts, or financial regulatory bodies — when required by law or a valid court order. In such cases, Pedro88 will endeavour to notify you in advance unless prohibited from doing so by law.
• Game providers: For games operated by third-party software providers, the minimum gaming data required may be shared with the relevant provider solely for the operational purposes of those games.

In all data-sharing scenarios described above, Pedro88 ensures that third parties receiving your data are bound by data protection obligations equivalent to Pedro88's own standards. We do not permit data sharing beyond the scope necessary for the stated purposes.

6. Data Retention & Security Measures

Your data security is Pedro88's top priority. We continuously invest in the latest security technologies and procedures to ensure your data remains protected at all times.

The technical security measures implemented by Pedro88 include:

• 256-bit SSL Encryption: All communications between your device and Pedro88's servers are encrypted using 256-bit TLS/SSL protocol — the same standard used by Malaysia's major banks, including Maybank and CIMB.
• PCI DSS Compliance: All financial and card payment processing is handled through systems that comply with international Payment Card Industry Data Security Standards (PCI DSS).
• Layered access controls: Access to members' personal data within Pedro88's systems is restricted to staff who genuinely require it to perform their duties — the principle of least privilege is strictly enforced.
• Periodic system audits: Pedro88 conducts regular security audits, including independent penetration testing, to identify and address vulnerabilities before they can be exploited.
• Secure data backups: Your data is stored in encrypted backups at secure locations to ensure information can be recovered in the event of a technical emergency.
• 24-hour threat monitoring: Pedro88's automated security system monitors access patterns and suspicious activity around the clock, with immediate alerts to the security team whenever anomalies are detected.

Pedro88 retains your personal data for as long as your account remains active or as long as necessary to fulfil the purposes described in this policy. Once an account is closed or the data is no longer needed, Pedro88 will delete or anonymise it within a reasonable timeframe, unless a longer retention period is required under Malaysian law.

7. Pedro88 Cookie Policy

Pedro88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the Pedro88 website.

Pedro88 uses several different types of cookies for different purposes:

• Essential Cookies: These are cookies required for the Pedro88 platform to function properly — including maintaining your login session, remembering language preferences, and ensuring transaction security. These cookies cannot be disabled without affecting the platform's core functionality.
• Analytics Cookies: Pedro88 uses analytics cookies to understand how members use our platform — including the most frequently visited pages, time spent in each section, and common navigation paths. This data is collected in aggregate and does not identify you individually.
• Preference Cookies: These cookies allow Pedro88 to remember your settings and preferences, such as your favourite games, last bet size, and interface display choices.
• Security Cookies: These cookies help Pedro88 identify and prevent fraudulent activity, ensuring that only you can access your Pedro88 account from a legitimate session.

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete, or block cookies. However, please note that disabling certain cookies may affect the functionality and user experience of the Pedro88 platform.

8. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data Pedro88 holds about you. Pedro88 is committed to ensuring you can exercise these rights with ease and without unnecessary obstacles.

Your rights as a Pedro88 member include:

• Right of access: You have the right to request a copy of the personal data Pedro88 holds about you. Pedro88 will provide the relevant data in a readable format within 21 days of receiving a valid request.
• Right to rectification: If you find that the personal data Pedro88 holds about you is inaccurate or incomplete, you have the right to request a correction. Most basic profile information can be updated directly from your Pedro88 account settings.
• Right to erasure: You may request the deletion of your personal data from Pedro88's systems, subject to our legal obligations to retain certain records for periods stipulated under Malaysian law.
• Right to withdraw consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time. Pedro88 will cease such processing upon receipt of your request.

To exercise any of the rights above, contact Pedro88's privacy team at support@pedro88.site with the email subject line "Privacy Rights Request", stating the specific right you wish to exercise along with sufficient identifying information for us to verify your identity. Pedro88 will respond within 21 days of receiving your request.

9. Protection of Children's Data

The Pedro88 platform is intended solely for individuals aged 18 and above. Pedro88 does not knowingly collect, process, or store any personal data from children or individuals under the age of 18.

All Pedro88 account registrations go through an age verification process to ensure compliance with this minimum age requirement. Should Pedro88 discover that personal data has been inadvertently collected from an underage individual, we will take immediate action to delete the relevant data and close the associated account.

If you are a parent or guardian and believe that your minor child has registered for or used the Pedro88 platform without your knowledge, please contact us immediately at support@pedro88.site so we can take appropriate action without delay.

10. Links to Third-Party Websites

The Pedro88 platform may from time to time contain links or references to third-party websites, services, or resources. Pedro88's Privacy Policy does not apply to those third-party websites or services.

Pedro88 does not control the content, privacy policies, or security practices of any third-party websites and is therefore not responsible for any information collected by them. Pedro88 recommends that you read the privacy policy of each website you visit independently, especially before providing any personal information to them.

The presence of links to third-party websites on the Pedro88 platform does not imply that Pedro88 endorses or validates those websites, products, or services in any way.

11. Amendments to This Privacy Policy

Pedro88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in how we handle data, updates to relevant Malaysian legislation, or developments in our platform operations.

The latest version of Pedro88's Privacy Policy will always be available on this page, with the update date clearly stated at the top of the document. For material changes, Pedro88 will notify members via in-platform notifications or email to their registered address at least 7 days before the changes take effect.

Your continued use of the Pedro88 platform after any amended Privacy Policy takes effect constitutes your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your Pedro88 account by contacting our support team.

12. Contact Pedro88's Privacy Officer

If you have any questions, concerns, or complaints regarding how Pedro88 handles your personal data, or if you wish to exercise any of your privacy rights as outlined in Section 8, please contact us through the following channels:

• Privacy email: support@pedro88.site (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Available on the Pedro88 platform, 24 hours a day, 7 days a week
• Response time: General privacy enquiries are typically responded to within 2–5 business days. Formal data rights requests will be processed within 21 days of receiving a valid application.

Pedro88 is committed to resolving every privacy complaint fairly, transparently, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer the matter to the Department of Personal Data Protection (JPDP) Malaysia, the supervisory authority under PDPA 2010.